Privacy Policy

Infinite Custom Millwork ("Company," "we," "us," or "our"), located in Broward County, Florida, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infinitemillworkfl.com or contact us regarding our services.

1. Information We Collect

We may collect the following types of personal information when you submit a form or contact us:

• Full name
• Phone number
• Email address
• Physical address or service location
• Project details and service requests

We may also collect non-personal information such as browser type, IP address, and pages visited, through standard website analytics tools.

2. How We Use Your Information

We use the information we collect solely for the following purposes:

• To respond to your service inquiries and provide free estimates
• To schedule and confirm on-site visits and appointments
• To send project updates, estimates, invoices, and related communications
• To follow up on submitted estimates or ongoing projects
• To send SMS text messages related to your service inquiry or project status
• To improve our services and customer experience

3. SMS / Text Message Communications

By providing your phone number and submitting our contact form, you consent to receive SMS text messages from Infinite Custom Millwork regarding your project inquiry, estimate status, appointment reminders, and follow-up communications.

• Message frequency varies based on project activity
• Message and data rates may apply depending on your carrier
• To opt out of SMS communications at any time, reply STOP to any message
• For assistance, reply HELP or contact us at (754) 209-8673

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g., SMS platforms, CRM tools), who are bound by confidentiality obligations
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of our company or clients

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Client project records may be retained for up to 5 years for business and legal purposes.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Third-Party Platforms

We may receive your information through third-party lead generation platforms such as Angi. Information received through these platforms is subject to this Privacy Policy once in our possession. Please review the privacy policies of those platforms for information about their data practices.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Infinite Custom Millwork
• Broward County, FL
• Phone: (754) 209-8673
• Email: Dennys@infinitemillworkfl.com
• Website: infinitemillworkfl.com